Testimonials
Indeed,
one of the most challenging jobs (in any economy) is the role of
helping a family relocate into a new geographic area. There are
multiple considerations involved in said. Ultimately, success
begins/ends with the search for a place called "home".
Theresa, I have lived in five countries and have move/lived in eight US states, and I am blown away by your sensitivity, effort and commitment to the customer (in this case - my family). You're motivation is clear and unwavering - find a home that meets the needs of THIS family...The Samper Family.
Many real-estate agents gage success in terms of:
Joaquin Samper
_____________________________________________________________
I would like to thank you for all the efforts that you and your team put forth in my recent home purchase in Austin. It was by far the best experience that I have had when looking and purchasing a home. When I came to Austin, I started to ask some of the others who have recently transferred about finding someone to help me in the new home process. You came highly recommended by my 3M colleagues.
After only one trip out, you had a very good idea of what I was wanting in a home. With your vast experience in the Austin area, you kept me in the best neighborhoods for my present and future needs. It was good to see that someone was looking out for me instead of just trying to get the sale and for me to find out late there was something not perfect with the house or the location.
With the new responsibility of my job, the last thing I needed was a lot of stress and trauma when it came to the whole house hunting process. You made it a lot of fun and I also got a great house!! I came from a Six Sigma Black Belt job and one part of the Six Sigma process is to identify "Entitlement". "Entitlement" is the best in class. Theresa, you are "Entitlement" when it comes to real estate agents.
Theresa, I have lived in five countries and have move/lived in eight US states, and I am blown away by your sensitivity, effort and commitment to the customer (in this case - my family). You're motivation is clear and unwavering - find a home that meets the needs of THIS family...The Samper Family.
Many real-estate agents gage success in terms of:
- time & effort/commission = success
- family happiness = long term customer
Joaquin Samper
I would like to thank you for all the efforts that you and your team put forth in my recent home purchase in Austin. It was by far the best experience that I have had when looking and purchasing a home. When I came to Austin, I started to ask some of the others who have recently transferred about finding someone to help me in the new home process. You came highly recommended by my 3M colleagues.
After only one trip out, you had a very good idea of what I was wanting in a home. With your vast experience in the Austin area, you kept me in the best neighborhoods for my present and future needs. It was good to see that someone was looking out for me instead of just trying to get the sale and for me to find out late there was something not perfect with the house or the location.
With the new responsibility of my job, the last thing I needed was a lot of stress and trauma when it came to the whole house hunting process. You made it a lot of fun and I also got a great house!! I came from a Six Sigma Black Belt job and one part of the Six Sigma process is to identify "Entitlement". "Entitlement" is the best in class. Theresa, you are "Entitlement" when it comes to real estate agents.
Kevin Reiche
Plant Manager
3M
Plant Manager
3M
_____________________________________________________________
Theresa
impressed me at our first meeting with her knowledge of the Austin area
real estate market and her easy going style. My wife and I
quickly developed an excellent rapport with Theresa. She was
always up front and honest in her opinions and advice.
Theresa's knowledge and insight were invaluable in assisting us in evaluating the many options presented. She possessed superior knowledge on the pros and cons of various financing options and helped us evaluate the new home builders we were considering.
Theresa displayed the utmost professionalism the entire time we worked together. She never made any suggestion or statement or displayed any behavior that caused me to question her integrity or ethics. She never "pushed" us or tried to convince us we were missing out on some great deal. She presented the facts and when asked, assisted with evaluating them.
Our two young children, ages 6 and 2, accompanied us on numerous house hunting trips with Theresa. Theresa was very good with the children, never growing impatient and often looking after them while my wife and I toured a house.
While our house was under construction we had several disagreements with the builder over specific details. Theresa demonstrated a real knack for getting these disagreements resolved without alienating either side. The Builder's senior management also complemented Theresa for her ability in this area. She took thorough notes and kept records of discussions. She could always back up her position with facts.
In sum, I give Theresa Chai my highest recommendation. She is extremely knowledgeable, thorough and proficient. And she possesses a level of professionalism rarely found in the real estate business.
Jeffrey K. Reuter
Theresa's knowledge and insight were invaluable in assisting us in evaluating the many options presented. She possessed superior knowledge on the pros and cons of various financing options and helped us evaluate the new home builders we were considering.
Theresa displayed the utmost professionalism the entire time we worked together. She never made any suggestion or statement or displayed any behavior that caused me to question her integrity or ethics. She never "pushed" us or tried to convince us we were missing out on some great deal. She presented the facts and when asked, assisted with evaluating them.
Our two young children, ages 6 and 2, accompanied us on numerous house hunting trips with Theresa. Theresa was very good with the children, never growing impatient and often looking after them while my wife and I toured a house.
While our house was under construction we had several disagreements with the builder over specific details. Theresa demonstrated a real knack for getting these disagreements resolved without alienating either side. The Builder's senior management also complemented Theresa for her ability in this area. She took thorough notes and kept records of discussions. She could always back up her position with facts.
In sum, I give Theresa Chai my highest recommendation. She is extremely knowledgeable, thorough and proficient. And she possesses a level of professionalism rarely found in the real estate business.
Jeffrey K. Reuter
_____________________________________________________________
This
letter outlines the activities, performance, and customer service
levels achieved by Theresa Chai during our relocation to Austin from
California.
Due to her high caliber professional assistance, my family and I were able to successfully find the new home we desired, custom-configured to our individual needs, at our target price, and on our planned schedule. The entire experience was at the same time pleasurable and effective because of Theresa's focus on customer service. She is truly the "buyer's agent".
Theresa has excellent technical skills, is keenly aware of the Austin market values and trends, and is committed to meeting our overall needs. She demonstrated leadership early on in managing my time during interview visits. Theresa spent considerable energy imaginatively understanding my needs, extending beyond home features to include our full lifestyle needs - including schools, horses, work proximity, and others. She leveraged these skills of inquiry to pre-establish high potential homes of interest, including time-efficient routing to accomodate my full schedule. Inclement weather was no hindrance to her. Theresa picked well and has a unique ability to visualize and articulate the benefits and drawbacks of a home in any state, whether a drawing, partial construction, or fully complete. She can also judge well the actual dollar value of the home and shares this with her clients to aid in their decision-making. Throughout the process, I always felt our needs were paramount in Theresa's mind. It was as if we were her most important client.
Once we narrowed our search to a single builder and a single area, Theresa helped us to complete negotiations, prepare contracts, and supervise the completion of our home.
We selected a home that was partially constructed, and still had significant changes possible. We took full advantage of this situation to customize our home. Theresa helped us throughout the process, providing examples of alternatives, accompanying us to visit suppliers of lighting, cabinets, stone and others. She used her well-established network to enable personal meetings with builders and sub-contractors. These provided clear communication paths and the ability to build relationships with suppliers, rather than simly obtain a quote. The result was, in every case, a synergistically designed custom product. The unique finishing details in our home clearly demonstrate this human connection and collective effort. Of course, this also meant a considerable amount of detail, redesign, and pricing issues. Theresa is excellent at documentation, and knows how we can best optimize features, price, and schedule. Due to the custom configurations, the actual contracts were more sophisticated. Theresa is very adept in this area as well, including not only pricing of standard and custom components, but also adding appropriate and advantageous details such as contingencies for previous home sale issues, final inspection walkthrough clauses, and builder follow-through provisions.
Last minute changes and decisions are a normal part of fast-moving real estate transactions. This was true in our case as well. Many lunch hour, afternoon or evening get togethers had to be planned and executed, often on the spur of the moment, to make our aggressive deadlines for actual construction completion. This meant not only visits to vendors, but also communications in various forms including computer searches, copies, faxes, express delivery, conference calls, and so on. Once again, Theresa's acumen in this technical discipline and high priority for customer service kept our part easy to manage.
Finally, Theresa accompanied us to our closing, which went flawlessly well due to all the upfront work. She also joined us for final walkthrough and reconciling the few remaining issues.
In the end, we all achieved our goals. We are very satisfied with our new home, are happy with the many new friends we have made throughout this process, and are delighted to definitely refer Theresa to any of our business or personal acquaintances to handle their real estate needs.
Larry Brown
Due to her high caliber professional assistance, my family and I were able to successfully find the new home we desired, custom-configured to our individual needs, at our target price, and on our planned schedule. The entire experience was at the same time pleasurable and effective because of Theresa's focus on customer service. She is truly the "buyer's agent".
Theresa has excellent technical skills, is keenly aware of the Austin market values and trends, and is committed to meeting our overall needs. She demonstrated leadership early on in managing my time during interview visits. Theresa spent considerable energy imaginatively understanding my needs, extending beyond home features to include our full lifestyle needs - including schools, horses, work proximity, and others. She leveraged these skills of inquiry to pre-establish high potential homes of interest, including time-efficient routing to accomodate my full schedule. Inclement weather was no hindrance to her. Theresa picked well and has a unique ability to visualize and articulate the benefits and drawbacks of a home in any state, whether a drawing, partial construction, or fully complete. She can also judge well the actual dollar value of the home and shares this with her clients to aid in their decision-making. Throughout the process, I always felt our needs were paramount in Theresa's mind. It was as if we were her most important client.
Once we narrowed our search to a single builder and a single area, Theresa helped us to complete negotiations, prepare contracts, and supervise the completion of our home.
We selected a home that was partially constructed, and still had significant changes possible. We took full advantage of this situation to customize our home. Theresa helped us throughout the process, providing examples of alternatives, accompanying us to visit suppliers of lighting, cabinets, stone and others. She used her well-established network to enable personal meetings with builders and sub-contractors. These provided clear communication paths and the ability to build relationships with suppliers, rather than simly obtain a quote. The result was, in every case, a synergistically designed custom product. The unique finishing details in our home clearly demonstrate this human connection and collective effort. Of course, this also meant a considerable amount of detail, redesign, and pricing issues. Theresa is excellent at documentation, and knows how we can best optimize features, price, and schedule. Due to the custom configurations, the actual contracts were more sophisticated. Theresa is very adept in this area as well, including not only pricing of standard and custom components, but also adding appropriate and advantageous details such as contingencies for previous home sale issues, final inspection walkthrough clauses, and builder follow-through provisions.
Last minute changes and decisions are a normal part of fast-moving real estate transactions. This was true in our case as well. Many lunch hour, afternoon or evening get togethers had to be planned and executed, often on the spur of the moment, to make our aggressive deadlines for actual construction completion. This meant not only visits to vendors, but also communications in various forms including computer searches, copies, faxes, express delivery, conference calls, and so on. Once again, Theresa's acumen in this technical discipline and high priority for customer service kept our part easy to manage.
Finally, Theresa accompanied us to our closing, which went flawlessly well due to all the upfront work. She also joined us for final walkthrough and reconciling the few remaining issues.
In the end, we all achieved our goals. We are very satisfied with our new home, are happy with the many new friends we have made throughout this process, and are delighted to definitely refer Theresa to any of our business or personal acquaintances to handle their real estate needs.
Larry Brown
_____________________________________________________________
Mary and I are very grateful for your outstanding effort and your personal consideration in the sale of our Austin home.
When it came time to sell our house, we didn't need a lot of time to decide what broker we wanted to represent us. We knew we could count on you, in addition to careful courtesy, your direction, initiative, and determination. Because your team is so experienced and focused on goal achievement, we knew you offered the best opportunity for success.
The happy result of placing our trust in you was indeed a success. Judging from the tough (or maybe brutal) conditions of the Austin real estate market in 2002, the sale of our home was a roaring success. We know that the sale was not completed through the accidental appearance of a "blue bird" buyer. You applied the thorough organization and follow-up we expected.
So, Theresa you have helped us through a process that can be both trying and traumatic. We thank you for your outstanding service. You are most excellent, both personally and professionally. It is a pleasure to have the opportunity to say so.
Roger and Mary Burrows
When it came time to sell our house, we didn't need a lot of time to decide what broker we wanted to represent us. We knew we could count on you, in addition to careful courtesy, your direction, initiative, and determination. Because your team is so experienced and focused on goal achievement, we knew you offered the best opportunity for success.
The happy result of placing our trust in you was indeed a success. Judging from the tough (or maybe brutal) conditions of the Austin real estate market in 2002, the sale of our home was a roaring success. We know that the sale was not completed through the accidental appearance of a "blue bird" buyer. You applied the thorough organization and follow-up we expected.
So, Theresa you have helped us through a process that can be both trying and traumatic. We thank you for your outstanding service. You are most excellent, both personally and professionally. It is a pleasure to have the opportunity to say so.
Roger and Mary Burrows
